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Zendesk Announces New CRM and Employee Experience Capabilities It can encompass everything from speech-enabled IVR systems to chatbots and messaging solutions. Excitement around conversational AI for customer service has grown significantly in recent years. The advent of generative AI and increased investment in intelligent technology among CCaaS vendors is revolutionizing the industry. Several players are …

Conversational AI startup acquires marketing automation platform Read More »

Breaking Down 3 Types of Healthcare Natural Language Processing In a 2018 paper, researchers from the MIT Initiative on the Digital Economy outlined a 21-question rubric to determine whether a task is suitable for machine learning. The researchers found that no occupation will be untouched by machine learning, but no occupation is likely to be …

What are Masked Language Models MLMs? Read More »